Transfluent integrates seamlessly with Zendesk, making it easier to provide quality customer support globally. The translation option automatically becomes a part of the familiar Zendesk ticket environment. Customer support teams can easily communicate with global customers without switching to another section or changing windows.
The ticket is translated to English automatically when it arrives in the Zendesk workspace. Your support agent can write their reply in English and send it, where it will be automatically and immediately translated back to the customer's language before delivery. Alternatively, they can choose to review the translation before the message is sent.
Transfluent for Zendesk uses AI to learn from your replies, improving the translations it produces on an ongoing basis to even better match your tone and style. These refinements mean you can be confident your messaging is consistent across all the 78 supported languages, reinforcing your brand and delivering the same service to all your clients worldwide.
Using Transfluent, you will be able to read incoming customer messages in any language quickly. You can get a machine-generated draft free-of-charge with a single click (or even automatically if you prefer). The translation will be available in the app, right next to the support message.
You can then type in a reply in your own language in the application. When you send it, the response either sent to a professional translator or machine translated, so that your customers receive your message in their own language. You can choose which one you want to select from the app. From the customer’s point of view, it will appear as if they are dealing with someone who speaks their language.